TikTok Post Detailing Couple's Experience With Nazreen Catering Prompts Apology From Company

Nazreen Catering has apologised after TikTok user @huh07911 shared a series of posts detailing an alleged dispute over her wedding booking.

The couple, who had paid $11,550 towards a $21,550 package, alleged repeated changes to the payment schedule, slow responses and a disappointing food-tasting session.

They claimed several dishes were unavailable for tasting, an add-on was overlooked and staff had to ask them to reconfirm an order that had already been finalised.

In a statement on Saturday night (Aug 15), Nazreen apologised for the frustration caused and acknowledged administrative and communication d, and shortcomings, including the missed add-on, requests to adjust the deposit schedule and delayed responses after the cancellation.

The company said it had never ruled out a refund and would provide a formal response by Monday (Aug 17)

It also pledged to improve its internal checks and communication while asking the public not to harass its staff.